Location dekat dgn rumah and very convenient. But, when first time hantar my cats dekat Ampang, staff situ are not very friendly. Padahal kita bayar bukannya check in free. Then i pernah whatapps tanya the staff, any update of my cats, then dia reply maaf kitorg bz. Ok fine, maybe they're just doing their job. Then i continue to sent my cats second and third time. Because of no choice. Lagi satu, I duduk apartment, then the staff suruh standby di ground floor utk pick up/drop off cats. They said memang tak naik atas rumah owner even though i tengok dlm video IG naik sampai depan pintu. Then i need to bring down/up with all my 4 cats alone. At least the staff tolong angkat cage sekali depan rumah it would be better. But definitely i'll send my cats to the hotel after this because they take good care all my cats. Overall, please upgrade your service more better. Thank you.
3 months ago